Shipping policy
Getting your RELIXA to you
We know that once you've placed an order, you want to know when it will arrive.
That's why every RELIXA order is sent with insured and tracked shipping, so you can follow your order from the moment it leaves us until it reaches you.
Where we ship
We currently ship to customers around the world.
Our estimated delivery times after your order has been shipped are:
| Destination | Estimated delivery |
|---|---|
| USA | 3–7 business days |
| UK | 7–18 business days |
| Australia | 7–18 business days |
| Canada | 7–18 business days |
| Europe | 7–18 business days |
| Rest of the world | 14–20 business days |
These are estimated delivery times, not guaranteed delivery dates. Actual delivery can vary depending on your location, local postal services, customs processing, and other circumstances outside our control.
Order processing
Once your order is placed, we prepare it for shipment.
Your tracking information will be provided once your order has been shipped. Please allow a little time for the tracking information to become active after receiving your tracking details.
Tracking your order
Every order is shipped with tracking.
Once your tracking information is available, you can use it to follow your package while it makes its way to you.
If your tracking hasn't updated for a few days, don't worry immediately. Sometimes tracking information can take a little time to update while a package is moving between facilities or being processed by the local carrier.
Customs, duties and taxes
International orders may be subject to customs duties, import taxes, or other charges depending on the destination country.
If these charges apply, they may be the responsibility of the customer. Customs policies vary from country to country, so we recommend checking with your local customs authority if you're unsure.
Delivery delays
We do our best to get every order moving as quickly as possible, but occasionally a delivery can take longer than expected.
Delays can happen because of:
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Customs processing
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Local carrier delays
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Public holidays
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Weather or other unexpected events
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Incorrect or incomplete delivery information
If your order appears to be taking longer than the estimated delivery window, please contact us and we'll be happy to help you check its status.
Incorrect delivery information
Please make sure your shipping address is correct before completing your order.
If you notice an error after placing your order, contact us as soon as possible. We'll do our best to help, but once an order has been shipped, we may not be able to change the delivery address.
Questions about your delivery?
If you have any questions about your order or tracking information, we're here to help.
Contact us and include your order number whenever possible so we can assist you more quickly.
A little patience. A little comfort. Then RELIXA is on its way.
Thank you for choosing RELIXA.